Division: Global

Location: Sudbury, Ontario

Reports To: General Manager

Purpose of Position:

• Seeking out Surveying Specialists/Trainers for our Mining Operated Survey System. The successful candidate will have a background in mining and engineering, with survey experience in underground mining operations, and drill and blasting technologies
• To repair, install and support electronic, microprocessor-based systems and radio communications equipment including, end user training, issue identification and resolution for equipment based on client mine sites and on Leica’s premises
• To address challenging technical issues with current and future products

Major Areas of Responsibility:

• Supporting Mining Systems products and systems developed and distributed by NSS Canada for the mining industry, including field work within our customer’s mining operations
• Identifying problems and repairing / replacing equipment
• Training customers in use of equipment and applications
• Training customers in fault identification and component repair / replacement
• Communicating directly with customers and managing customer relationships as required for NSS Canada to best support our customers
• Appropriate paperwork (e.g., timesheets, job cards etc.) to be completed in a timely manner
• Reporting requirements as required by General Manager
• To analyze and facilitate process improvement for technical service department, within sphere of influence
• To establish and expand upon documentation and procedures to improve efficiency
• To use relationships developed with client networks and contacts to advise sales team of potential opportunities for product sales and service arrangements

• Compliance with NSS Canada’s Workplace Health and Safety policies and procedures, participation in audits and compliance with instructions given in respect to the health and safety of himself / herself and the safety of others
• Other duties as required from time to time

Major Challenges / Problem Solving:

• Dealing with conflicting priorities
• Maintaining communication flow to Sudbury office from external location
• Keeping up to date with new products and technologies as they are developed

Decisions Expected:

Own Authority

• Setting of day-to-day priorities within overall priority listing
• Make recommendations for service delivery improvements where necessary
• Advising General Manager of business risk areas as they are identified
• Personal responsibility for maintaining required accreditations (statutory requirements and site-specific requirements, e.g., safety inductions etc.)

Working Relationships:

Qualifications & Experience Required:

Education & Credentials:

• Technical Mining Engineering 2- or 3-year program (pre-requisite)
• Undergraduate Degree – Mining Engineering or similar (asset)
• Underground Experience considered an asset
• Driver’s license
• Valid Passport
• Eligible to work in Canada
• French and Spanish speaking (asset)

Critical Knowledge, Skills & Abilities:

Skills & Abilities:

• Willingness to learn new skills and technologies
• Keen interest in providing a superior level of customer service and support to our clients
• Ability to work proactively with minimal supervision
• Ability to work effectively in a high paced team environment
• Intermediate computer skills using Microsoft Word & Excel (for troubleshooting, site logs and email)
• Strong written and verbal communication skills
• Strong interpersonal and negotiation skills

Travel:

• Substantial travel at short notice (approx. 50% of work time). This is a requirement for the incumbent in this role.

Physical Demands:

• Whilst performing the duties of this job, the employee is regularly required to stand, walk, use hands to finger, handle, or feel, and reach with hands and arms.
• The employee is regularly required to sit, climb, or balance, stoop, kneel, crouch, or crawl, and talk or hear. The employee must regularly lift and/or move up to 30 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move more than 100 pounds.
• Specific vision abilities required by this job include colour vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment:

While performing the duties of this job, the employee may be exposed to moving mechanical parts and high, precarious places. The noise level in the work environment is sometimes loud.
This position involves substantial time within an industrial or underground working environment and applicants should be able to work within those conditions.

Interested candidates are instructed to submit their resume and cover letter to [email protected]