Surveyor/Technician
Position Title: Surveyor/Technician
Division: Global
Location: Sudbury, Ontario
Reports To: General Manager
Purpose of Position:
• Seeking out Surveying Specialists/Trainers for our Mining Operated Survey System. The successful candidate will have a background in mining and engineering, with survey experience in underground mining operations, and drill and blasting technologies
• To repair, install and support electronic, microprocessor-based systems and radio communications equipment including, end user training, issue identification and resolution for equipment based on client mine sites and on Leica’s premises
• To address challenging technical issues with current and future products
Major Areas of Responsibility:
• Supporting Mining Systems products and systems developed and distributed by NSS Canada for the mining industry, including field work within our customer’s mining operations
• Identifying problems and repairing / replacing equipment
• Training customers in use of equipment and applications
• Training customers in fault identification and component repair / replacement
• Communicating directly with customers and managing customer relationships as required for NSS Canada to best support our customers
• Appropriate paperwork (e.g., timesheets, job cards etc.) to be completed in a timely manner
• Reporting requirements as required by General Manager
• To analyze and facilitate process improvement for technical service department, within sphere of influence
• To establish and expand upon documentation and procedures to improve efficiency
• To use relationships developed with client networks and contacts to advise sales team of potential opportunities for product sales and service arrangements
• Compliance with NSS Canada’s Workplace Health and Safety policies and procedures, participation in audits and compliance with instructions given in respect to the health and safety of himself / herself and the safety of others
• Other duties as required from time to time
Major Challenges / Problem Solving:
• Dealing with conflicting priorities
• Maintaining communication flow to Sudbury office from external location
• Keeping up to date with new products and technologies as they are developed
Decisions Expected:
Own Authority
• Setting of day-to-day priorities within overall priority listing
• Make recommendations for service delivery improvements where necessary
• Advising General Manager of business risk areas as they are identified
• Personal responsibility for maintaining required accreditations (statutory requirements and site-specific requirements, e.g., safety inductions etc.)
Working Relationships:
Qualifications & Experience Required:
Education & Credentials:
• Technical Mining Engineering 2- or 3-year program (pre-requisite)
• Undergraduate Degree – Mining Engineering or similar (asset)
• Underground Experience considered an asset
• Driver’s license
• Valid Passport
• Eligible to work in Canada
• French and Spanish speaking (asset)
Critical Knowledge, Skills & Abilities:
Skills & Abilities:
• Willingness to learn new skills and technologies
• Keen interest in providing a superior level of customer service and support to our clients
• Ability to work proactively with minimal supervision
• Ability to work effectively in a high paced team environment
• Intermediate computer skills using Microsoft Word & Excel (for troubleshooting, site logs and email)
• Strong written and verbal communication skills
• Strong interpersonal and negotiation skills
Travel:
• Substantial travel at short notice (approx. 50% of work time). This is a requirement for the incumbent in this role.
Physical Demands:
• Whilst performing the duties of this job, the employee is regularly required to stand, walk, use hands to finger, handle, or feel, and reach with hands and arms.
• The employee is regularly required to sit, climb, or balance, stoop, kneel, crouch, or crawl, and talk or hear. The employee must regularly lift and/or move up to 30 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move more than 100 pounds.
• Specific vision abilities required by this job include colour vision, peripheral vision, depth perception, and ability to adjust focus.
Work Environment:
While performing the duties of this job, the employee may be exposed to moving mechanical parts and high, precarious places. The noise level in the work environment is sometimes loud.
This position involves substantial time within an industrial or underground working environment and applicants should be able to work within those conditions.
Interested candidates are instructed to submit their resume and cover letter to [email protected]
Global Field Technician
Division: Global
Location: Sudbury, Ontario
Reports To: General Manager
Purpose of Position:
• Seeking out Surveying Specialists/Trainers for our Mining Operated Survey System. The successful candidate will have a background in mining and engineering, with survey experience in underground mining operations, and drill and blasting technologies
• To repair, install and support electronic, microprocessor-based systems and radio communications equipment including, end user training, issue identification and resolution for equipment based on client mine sites and on Leica’s premises
• To address challenging technical issues with current and future products
Major Areas of Responsibility:
• Supporting Mining Systems products and systems developed and distributed by NSS Canada for the mining industry, including field work within our customer’s mining operations
• Identifying problems and repairing / replacing equipment
• Training customers in use of equipment and applications
• Training customers in fault identification and component repair / replacement
• Communicating directly with customers and managing customer relationships as required for NSS Canada to best support our customers
• Appropriate paperwork (e.g., timesheets, job cards etc.) to be completed in a timely manner
• Reporting requirements as required by General Manager
• To analyze and facilitate process improvement for technical service department, within sphere of influence
• To establish and expand upon documentation and procedures to improve efficiency
• To use relationships developed with client networks and contacts to advise sales team of potential opportunities for product sales and service arrangements
• Compliance with NSS Canada’s Workplace Health and Safety policies and procedures, participation in audits and compliance with instructions given in respect to the health and safety of himself / herself and the safety of others
• Other duties as required from time to time
Major Challenges / Problem Solving:
• Dealing with conflicting priorities
• Maintaining communication flow to Sudbury office from external location
• Keeping up to date with new products and technologies as they are developed
Decisions Expected:
Own Authority
• Setting of day-to-day priorities within overall priority listing
• Make recommendations for service delivery improvements where necessary
• Advising General Manager of business risk areas as they are identified
• Personal responsibility for maintaining required accreditations (statutory requirements and site-specific requirements, e.g., safety inductions etc.)
Working Relationships:
Qualifications & Experience Required:
Education & Credentials:
• Technical Mining Engineering 2- or 3-year program (pre-requisite)
• Undergraduate Degree – Mining Engineering or similar (asset)
• Underground Experience considered an asset
• Driver’s license
• Valid Passport
• Eligible to work in Canada
• French and Spanish speaking (asset)
Critical Knowledge, Skills & Abilities:
Skills & Abilities:
• Willingness to learn new skills and technologies
• Keen interest in providing a superior level of customer service and support to our clients
• Ability to work proactively with minimal supervision
• Ability to work effectively in a high paced team environment
• Intermediate computer skills using Microsoft Word & Excel (for troubleshooting, site logs and email)
• Strong written and verbal communication skills
• Strong interpersonal and negotiation skills
Travel:
• Substantial travel at short notice (approx. 50% of work time). This is a requirement for the incumbent in this role.
Physical Demands:
• Whilst performing the duties of this job, the employee is regularly required to stand, walk, use hands to finger, handle, or feel, and reach with hands and arms.
• The employee is regularly required to sit, climb, or balance, stoop, kneel, crouch, or crawl, and talk or hear. The employee must regularly lift and/or move up to 30 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move more than 100 pounds.
• Specific vision abilities required by this job include colour vision, peripheral vision, depth perception, and ability to adjust focus.
Work Environment:
While performing the duties of this job, the employee may be exposed to moving mechanical parts and high, precarious places. The noise level in the work environment is sometimes loud.
This position involves substantial time within an industrial or underground working environment and applicants should be able to work within those conditions.
Interested candidates are instructed to submit their resume and cover letter to [email protected]
Business Development Manager - Geomatics
Position Title: Business Development Manager – Geomatics
Department: Sales
Location: Ontario, Canada
POSITION PURPOSE:
As the Business Development Manager for Geomatics, you will be responsible for generating new leads and supporting existing clients throughout the region on our surface and underground geomatics solutions. Specializing in being a pro-active problem solver, you will act as the ‘hub’ for the region and ensure clients get maximum benefit from our products and solutions.
DUTIES AND RESPONSIBILITIES:
• Assesses, establish, and develop new opportunities in the Mining and Civil Industries
• Drive achievable client and sales growth in existing and new markets
• Initiate, build, and improve relationships with customers and strategic partners
• Lead development of sales growth strategies and marketing campaigns to achieve company targets
• Develop and deliver effective presentations and product demonstrations for all geomatics hardware and software
• Liaise with other departments or teams within NSS Canada to ensure maximum client satisfaction and quick turn around of technical support
• Utilize and update CRM systems to ensure accurate data capture and communication
• Work directly with clients to match the NSS suite of products with their needs and requirements
• Network within industry groups and professional organizations to establish personal and professional brand
KNOWLEDGE & SKILLS:
• Have an exceptional understanding of civil and mining engineering principles and have experience with their practical applications
• Quickly learn new product lines and understand where they can be best utilized by clients
• Skilled with understanding the requirements and requests of clients and provide them with the best solutions
• Able to educate clients on best technology practices and bring awareness to unidentified issues or insufficiencies
• Proficient with Microsoft Office Suite of software
• Proficient with CRM platforms, prior experience with Salesforce an asset
KEY ATTRIBUTES:
• Demonstrated negotiation, problem solving, and presentation skills
• Belief in technology’s ability to revolutionize existing workflows and processes
• Ability to prioritize and work with dynamic deadlines
• Ability to quickly learn and share new knowledge and information in a professional manner
• Self-motivated and resourceful in pursuit of new experiences and opportunities
• Able to work with a dynamic team to achieve best business results
PREFERRED EDUCATION AND WORK EXPERIENCE:
• Undergraduate degree in Mining, Civil, Business, or Sales, or equivalent combination of education and related experience
• Three or more years of technical sales and/or industry experience preferred
• Experience working for a B2B supplier to the mining industry is an asset
• Valid driver’s license with a clean driving record
• Passport required
Interested candidates are asked to submit a resume and cover letter to [email protected]